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Business Services

IT Administration

Fully Managed IT Support for your Business

business IT support services provided to office workers

Inefficient or inadequate IT helpdesk Support leads to business losses in multiple areas, from revenue and time to opportunity, including the loss of clients and employees.

Our solution is a fully customisable white-label IT helpdesk that boost efficiency, maximises customer satisfaction and gives you peace of mind.

How it works

Unlimited Support : Either Business hours 8am-6pm support Monday to Friday, or 24*7*365 Break/Fix support across all the devices, users, and servers that we support. Whether it is remote support, email or phone, the support agent will be available to help.

Pro-Active Monitoring : Using the best in breed RMM monitoring tools, we can pro-actively monitor devices to ensure they are operating well. When an alert is created or raised, the agent will act – often helping avoid issues before they arise for the business.

No fuss monthly Contracts : Our monthly agreements remain simple and easy to follow, ensuring that you get the support you need with the flexibility to cancel or upgrade anytime.

Monthly Reports : Using our best in breed tools we are able to generate and schedule reports for you, so you are always on and the work is completed on your behalf.

Best Practises Analyzer : Our teams work to industry best practises and where possible your devices can be analysed to see if any proactive recommendations can be made – this includes automation opportunity and possible emerging security threats.

Patch Management : We can take ownership and management of patching, deploying our best practice settings and setup to ensure that devices stay up to date. Any failures or notifications are dealt with via tickets that are raised proactively, ensuring that equipment is always protected. Please note that patch management is currently Windows OS devices only, unless a Mac support contract is taken.

Anti-Virus Systems : We can supply, install and maintain leading-edge AI driven Antivirus solutions that will ensure the highest level of protection against current and forthcoming threats to Windows & Mac devices.

Security & Compliance : The helpdesk agents we employ and their locations comply to the following security requirements – Human Resource verification and checks, 24/ onsite security and CCTV systems, VPN, MFA & Encryptions systems in place, ISO 27001, ISO 9001 & GDPR Compliant.

Coverage : Worldwide coverage in International English available for remote helpdesk services, Spanish for certain functions and operating systems. Onsite coverage is currently Barcelona City, Spain and the UK (most areas – contact for specific requirements).

Cyber Security Solutions

Secure your business with leading Security Solutions

Securing business data through advanced cybersecurity measures

With the threat from bad actors ever present and only set to increase, we partner with the leading protection providers such as Acronis, Kaspersky, Sonicwall and more, to bring you cutting edge AI driven security solutions for your business.

AI powered cloud control solutions provide powerful protection using advanced features and tools such as EDR, MDR and XDR to provide complete SIEM protection for your key devices and staff at competitive rates.

Cyber Protection represents an all-in-one cyber protection solution that can integrate backup and recovery, disaster recovery, advanced antivirus and malware prevention, security controls, remote assistance, monitoring, and reporting.

It protects your entire business and businesses of your customers through layered protection approach, an innovative combination of proactive, active, and reactive data protection technologies:

Proactive actions, such as vulnerability assessment/patch management, predictive analysis of hard drive health based on machine learning technologies, allow you to prevent any threats to your machines.

Active actions, such as protection against malware, self-protection, allow you to detect threats.

Reactive actions, such as backup and recovery (on-premises and cloud), disaster recovery (on-premises and cloud), allow you to respond to any failures.

Scalable : To suit your requirements as your business grows, licences can be added anytime easily to your package.

Self or Fully Managed : We can setup your security and console and either you manage it fully yourself or we will do it on your behalf.

Password Control : Full integration with leading password managers such as Lastpass can offer you secure control of your passwords, providing complete and convenient password management for your business.

Permission Levels :  You are always in control with administrator access that is fully customisable to suit your privacy requirements.

Cyber Protection provides you with one protection agent, one Cyber Protect console that is easy to manage, and one protection plan that covers all security and data protection aspects.

Business IT Compliance

Cybersecurity services compliant with industry regulations

Maintaining compliance and keeping up with the newest regulations has become a legal necessity as well as a requirement for working with regulated companies and clients. We can help bring your company up to spec with the compliance that you need.

How it works

We partner with leading compliance managers to bring the most up to date solutions available. We can deploy a suite of tools to help you secure and maintain the legal requirement necessary to achive the compliance ratings – Including auditing your equipment, securing your devices and networks as well as testing for weaknesses as required. A range of services can be deployed and full documentation is provided of each step and achievement along the way.

 

Remote Help & Support

Online tech support for businesses and home

If an IT issue is preventing you from completing your work, our helpdesk team will be there to help.

Speak directly to one of our friendly, experienced and  certified engineers. Help-desk hours are open from 9am to 6pm, Monday to Friday and 24/7 as an option if you require it for your company or device.

How it works

IT problems come in all shapes and sizes and we are here to help with them, letting you focus on your business running efficiently.

You can chat with or speak directly to an experienced engineer who will listen to your concerns and quickly come up with a solution to your problem to get you back up and running.

With your permission our engineers can log onto your PC or device to view your screen, control your mouse and keyboard to resolve your issue.

This is a totally safe and quick way to resolve most problems, allowing you to resume work as soon as possible.

Network Monitoring

Network Infrastructure Solutions, monitoring and security

Spotting issues with your network before they impact your business is key to maintaining a smooth running office. We provide the latest security tools and partner with leading providers such as Sonicwall, Kaseya and others to ensure your networks are kept in good condition.

By remotely monitoring your network, we can identify potential problems before they begin to affect your business.

Network monitoring can help maintain your computers efficiency, speed, and clean disc space.

We can provide the latest software updates remotely and identify potential device or server issues before they get the chance to impact your business.

On-Site Support

Professional IT consultant visiting a client’s office

Although most issues can be solved by remote these days , sometimes an onsite visit may be needed to quickly get you back up and running when equipment or hardware fails.

 

We provide a service at our offices to efficiently repair equipment for you or if you require an onsite engineer we can provide this for you within our service area of Barcelona – and as an option package to most locations in the UK.

The Benefits

  • Peace of mind: With access to high level IT expertise.
  • Savings: with your 30 day rolling contract it means greater flexibility and fixed monthly cost with no hidden charges.
  • Optimised performance and usability: by matching specs to requirements and through active monitoring of your hardware performance.
  • Effective data management: will provide you with deeper assessment of your business needs, today and in the future.
  • Quick response: with 98% of customers IT issues resolved remotely and onsite support on standby if needed.
  • 24/7 Support: available for mission critical staff or devices.
  • Advanced AI: systems using the latest cutting edge technology available to you and your business.
  • Security: as we ensure that your IT systems are updated and well-monitored.

Ready to discuss your IT needs and how we can grow your business?

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advanced international it sl company logo

Advanced International IT SL

Managed Service Provider to the IT Industry providing Managed IT Administration, Information Technology, Robotics and Cyber security services

Professional IT services in and around Barcelona, Spain and by remote to clients in Europe and beyond.

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our address and contact information

Local service area:

(for services outwith this area or remote support please ask us)

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